My client won't pay. What do I do?
A step-by-step guide with every tool you need, embedded right where you need it.
Before escalating, make sure the error isn't on your end. Check the invoice number, the total amount, the due date, and your payment details (bank account or payment link).
Confirm that you sent it to the right email address. Sometimes a typo in the email is the only reason you haven't been paid.
What happens next
Once the invoice is paid, update your records immediately. If the relationship is damaged, consider whether you want to require upfront payments for future work.
Related situations
Tools you might need
Related reading
How to Deal With a Client Who Won't Pay (Step-by-Step)
Escalation timeline from friendly reminder to formal demand letter — with email templates, late fee calculations, and when to involve a lawyer.
Read guide →Invoice Payment Terms Explained: Net 30, Net 60, and Everything In Between
Cash flow impact, which terms for which clients, negotiation tactics, late fees, and mobile money context for Uganda and Africa.
Read guide →How to Write a Professional Invoice in 2026
A complete invoicing guide covering every required field, formatting best practices, partial payments, international clients, and how to follow up when payment is late.
Read guide →